---
title: Reputation Management for Small Businesses
description: We help small businesses earn more and better reviews on the sites customers check, and answer the bad ones. An add-on to any marketing services retainer.
---
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3. Reputation Management
Marketing services
# Reputation Management
Ballyhoo's Reputation Management service helps small businesses earn more and better reviews on the sites customers check. It is available as an add-on to any marketing services retainer.
How do your clients and customers use reviews? How much of your business is going to a competitor because of reviews?
## Why reviews matter
BrightLocal, Local Consumer Review Survey 2016
- 91%of consumers regularly or occasionally read online reviews
- 84%trust online reviews as much as a personal recommendation
- 73%think reviews older than three months are not relevant
- 59%looked at two or three review sites before deciding
Figures are from BrightLocal's 2016 Local Consumer Review Survey. BrightLocal publishes a new edition most years.
## What we watch
- Average star rating
- Total number of reviews, or the lack of them
- Review frequency
- Review age
- Average ratings across multiple sites
- How you respond to negative reviews
- The sentiment of the reviews themselves
## How it runs
1. 1
### Ask every customer, at the right moment
Most happy customers do not go out of their way to talk about a good experience. We ask them when the work is done, from a fixed template you set.
2. 2
### Hear about problems first
Every customer gets the same invitation to review publicly. Customers who tell us something went wrong also get a direct line to you, so it can be fixed. We never filter who is asked.
3. 3
### Monitor in real time
We watch the review sites and alert you by email when a review lands, so nothing sits unanswered.
4. 4
### Turn positive reviews into more business
A reviews page on your site that shows your reviews as they come in.
Review requests are one kind of follow-up. If your missed calls and estimates are also going unanswered, [Your Ai Roadmap](https://www.ballyhooaiadvantage.com/ai/roadmap?hsLang=en) puts review requests in order with the rest of your follow-up, from one call. See what it puts first for [home-services companies](https://www.ballyhooaiadvantage.com/businesses-we-work-with#home-services).
## Price
$250 a month, as an add-on to any marketing services retainer.
[See marketing services pricing](https://www.ballyhooaiadvantage.com/marketing/pricing?hsLang=en)
## Add Reputation Management to your retainer
Ask on a free call; it is the same calendar.
[Book a free call](https://www.ballyhooaiadvantage.com/book?src=marketing-reputation-band&hsLang=en)
Ai services
- [Overview](https://www.ballyhooaiadvantage.com/ai?hsLang=en)
- [Your Ai Roadmap](https://www.ballyhooaiadvantage.com/ai/roadmap?hsLang=en)
- [Brand Builder](https://www.ballyhooaiadvantage.com/ai/brand-builder?hsLang=en)
- [Social Media Automation](https://www.ballyhooaiadvantage.com/ai/social-media?hsLang=en)
- [How it works](https://www.ballyhooaiadvantage.com/ai/how-it-works?hsLang=en)
- [Two-minute quiz](https://www.ballyhooaiadvantage.com/quiz?hsLang=en)
- [Missed Follow-Up Calculator](https://www.ballyhooaiadvantage.com/missed-follow-up-calculator?hsLang=en)
- [Admin Time Calculator](https://www.ballyhooaiadvantage.com/admin-time-calculator?hsLang=en)
- [Businesses we work with](https://www.ballyhooaiadvantage.com/businesses-we-work-with?hsLang=en)
Marketing services
- [Services](https://www.ballyhooaiadvantage.com/marketing?hsLang=en)
- [Reputation Management](https://www.ballyhooaiadvantage.com/marketing/reputation-management)
- [Marketing Coach](https://www.ballyhooaiadvantage.com/marketing/marketing-coach?hsLang=en)
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- [Golden Eagle case study](https://www.ballyhooaiadvantage.com/results/golden-eagle-insurance?hsLang=en)
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Resources
- [Missed Follow-Up Calculator](https://www.ballyhooaiadvantage.com/missed-follow-up-calculator?hsLang=en)
- [Admin Time Calculator](https://www.ballyhooaiadvantage.com/admin-time-calculator?hsLang=en)
- [Beginner's Guide to CRM](https://www.ballyhooaiadvantage.com/resources/crm-guide?hsLang=en)
- [Blog](https://www.ballyhooaiadvantage.com/blog?hsLang=en)
Ballyhoo Ai Advantage
Ballyhoo Ai Advantage · Columbus, Ohio · serving the US by phone, video and screen share
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